Cosmetics are to be regarded as hygiene products, ref. The Appeals Act § 22 g), and such products are not suitable for return if the seal is broken after delivery. Goods that are not to be regarded as hygiene items, cslstore.no may demand compensation for the impairment if the consumer uses or examines the item (s) in a way that goes beyond normal and necessary examination.
Please get in touch if you have questions or concerns about your specific item. There are certain types of items that cannot be return or change. You can always contact us for any return/exchange question at post@cslstore.no.
What is your return policy?
The consumer basically has the right to withdraw for 14 days in accordance with Angrerettloven. This means that you have the right to withdraw ( return or exchange) up until 14 days.
CSL offers 14 days open purchase. If you are not 100% happy with your purchase, you can return the product and get a full refund. You can return a product for up to 14 days from the date you purchased it.
In order to be eligible for a full return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted you can send it back to us in 2 ways; deliver it to us personally so you dont have to pay for the shipping fee or send via posten and pay the shipping fee associated with your return.
How to I send back the return?
There are 2 ways to send your return:
1. FREE return: the customer delivers back the item personally to us at Bogstadveien 37, 0366 Oslo Norway.
2. PAID return: The customer delivers the product to posten and will be responsible in paying for the shipping fee associated with the return.
Under extra ordinary circumtances such us wrong item delivered, CSL willl be responsible in paying the shipping fee. To start a return, you can contact us at post@cslstore.no. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
When will I get the refund for returns
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Can I exchange my order?
Yes, you can. In the same way as our return policy, you can exchange your order within 14 days from the day you purchased it. The fastest way to ensure you get what you want is to exchange the item you have and deliver it to us personally. Once the exchange is accepted, you will be eligible for an exchange.
There are 2 ways to send your exchange:
FREE exchange : the customer exchange back the item and deliver it personally to us at Bogstadveien 37, 0366 Oslo.
PAID exchange: The customer delivers the product to posten and will be responsible in paying for the shipping fee associated with the exchange
You can always contact us for any exchange question at post@cslstore.no..
How does the exchange process works?
In order to process the exchange, we have to return the item you want to exchange first and issue you a refund for that item. We will then create a new order for the item you want.
