At the moment, we mainly send shipments in Norway using trusted logistic partners such as Bring, HelthHjem, and DHL.
We can ship worldwide using DHL express. Expected arrival is within 2-4 days in most countries worldwide.
For more info about international shipping, contact us at firstname.lastname@example.org or use our chat box button.
It depends on where you are and if the product is on stock. We are currently working on displaying the quantity of our inventory. It means, on stock products will be process within 24 hours and would take 2-5 business days to arrive at the destination.
Bring (Norway): shipping is automatically calculated at check out. Expected arrival is within 2-5 days in most part of Norway.
HeltHjem (Norway): Customer that chose HelthHjem as the delivery method their orders will be process within the day. The fastest arrival is the day after (1 day) if the order is placed before 12 PM. Otherwise, orders placed after 12 PM packages will be received within 2-5 days.
Please take note that there are some delays cause by the logistics partner as well as circumtances that are beyond thier controll. We sincerely apologize if this happens and we suggest you call us to get an update of your shipment. We will gladly help and provide the information you need.
The fastest way to get your order and FREE from paying any shipping fee is through our local pick-up point at Bogstadveien Shopping Street.
Yes!You can collect your orders for FREE. Our local pick-up point is in the heart of Bogstadveien shopping street. The expected pick-up time is usually within 24 hrs after the order is placed. Bring your confirmation email when you come to collect your order. Instructions are automatically sent to your email or phone once your order is ready for pick-up.
We can accommodate order pick-up from Monday to Saturday from 12-15 PM. For special arrangements beyond pick-up schedule don't hesitate to send us an email or chat with us, mutually will find a way to adapt.
At the moment, we accept Visa, Mastercard, American Express, Apple Pay, and Paypal payments. We have recently integrated Vipps Hurtigkasse, so feel free to use Vipps for easy and fast check-out.
We also offer flexible payment terms using Klarna (buy now, pay later). Our payment methods are quick, flexible, easy & secure.
Yes! PayPal has optimized the check-out experience, so users without a Paypal account can still execute the payment. However, we strongly recommend that you sign up to enjoy the express check-out feature in our store.
Yes we have. We have the following services offered by Klarna
✓ Order now and pay later (Få først. Betal senere)
✓ Installment payment. (Klarna, Del opp)
✓ Direct payment (Direktebetaling)
We know how time consuming entering those payment credentials online. Thats is why we made it easy for you. Depending on you what device your using mobile or desktop the following options will automatically be available for you.
✓ PayPal Express Checkout,
✓ Buy with Apple Pay
✓ Vipps Hurtigkasse
Returns / Exchange
Please get in touch if you have questions or concerns about your specific item. There are certain types of items that cannot be return or change. You can always contact us for any return/exchange question at email@example.com.
The consumer basically has the right to withdraw for 14 days in accordance to Angrerettloven. Here in CSL, you have the right to withdraw ( return or exchange) up until 30 days, simply because we want to give you the best customers service as possible.
CSL offers 30 days open purchase. If you are not 100% happy with your purchase, you can return the product and get a full refund. You can return a product for up to 30 days from the date you purchased it.
In order to be eligible for a full return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted you can send it back to us in 2 ways; deliver it to us personally so you dont have to pay for the shipping fee or send via posten and pay the shipping fee associated with your return.
There are 2 ways to send your return:
1. FREE return: the customer delivers back the item personally to us at Bogstadveien 37, 0366 Oslo Norway.
2. PAID return: The customer delivers the product to posten and will be responsible in paying for the shipping fee associated with the return.
Under extra ordinary circumtances such us wrong item delivered, CSL willl be responsible in paying the shipping fee. To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted,.
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Yes , you can.
In the same way as our return policy, you can exchange your order within 30 days from the day you purchased it. The fastest way to ensure you get what you want is to exchange the item you have and deliver it to us personally. Once the exchange is accepted, you will be eligible for an exchange.
There are 2 ways to send your exchange:
FREE exchange : the customer exchange back the item and deliver it personally to us at Bogstadveien 37, 0366 Oslo.
PAID exchange: The customer delivers the product to posten and will be responsible in paying for the shipping fee associated with the exchange
In order to process the exchange, we have to return the item you want to exchange first and issue you a refund for that item. We will then create a new order for the item you want.
Most of our discount codes have a minimum purchased of 350 kr. If the code is not working most likely it is below the minimum purchase required.
We apologize if this happens, please chat with us so we can rectify the issue.
Yes, you can! If you find it difficult to order online kindly send us a chat message and we will try our best to asssist you in the ordering process.
Chat is available from 12-15 PM.
Our prices are all exclusive Norwegian VAT- MVA (merverdiavgift) , therefore taxes are calculated at checkout.
If you buy goods in Norway, it is normal that VAT is added on the sale of goods. It is a tax you as a consumer pay on almost all goods and services. Norway applies the standard VAT rate of 25%, while 15 % on Food (food and drink).
For more information about taxes please read the Norwegian Tax Office info page here.
For more questions about Shipping visit our Shipping/Returns Policy link. You can contact us through our contact page or chat with us. We will be happy to assist you.