Domestic Shipping

At the moment, we mainly send shipments in Norway using trusted logistic partners such as Bring, HelthHjem, and DHL.

  • Bring (Norway): shipping is automatically calculated by Bring at check out. Expected arrival is within 2-4 days.
  • HeltHjem (Norway): Customer that chose HelthHjem as the delivery method their orders will be process within the day. The fastest arrival is the day after (1 day) if the order is placed before 12 PM. Otherwise, orders placed after 12 PM will be received within 2-5 days.

    Please take note that there are some delays cause by the logistics partner as well as circumtances that are beyond thier controll. We sincerely aplogize if this happens and we suggest you call us to get an update of your shipment we will gladly help and provide the information you need.

    International Shipping

    We can ship worldwide using DHL express. Expected arrival is within 2-4 days in most countries worldwide.

    In countries like Denmark, Sweden, Austria, Belgium, Finland, Germany, Italy, Monaco, Netherlands, Portugal, Spain, UK, US, and Australia, shipping rates are calculated at checkout.

    For more info about international shipping, contact us at post@cslstore.no. We usually reply within the 24 hrs.

    Order processing

    We are currently working on displaying the quantity of our inventory. It means, on stock products will be process within 24 hours and would take 2-7 business days to arrive at the destination.

    The fastest way to get your order and FREE from paying any shipping fee is through local pick-up at our warehouse at Bogstadveien.

    We offer local pick-up: 

    You can collect your orders for FREE. Our warehouse is in the heart of Bogstadveien shopping street. The expected pick-up time is usually within 24 hrs after the order is placed. Bring your confirmation email when you come to collect your order. Instructions are automatically sent to your email or phone once your order is ready for pick-up.

    We can accommodate order pick-up from Monday to Saturday from 12-15 PM. For special arrangements beyond pick-up schedule don't hesitate to send us an email or chat with us, we will gladly help you.

    Address: Bogstadveien 37, 0366 Oslo, Norway.

    Shipping rates 

    The shipping charges for your order will be calculated and displayed at checkout. We offer FREE shipping for orders over KR 500.

    Customs, duties, and taxes 

    To our customers outside Norway. CSL is not accountable for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

    Damages 

    CSL is not liable for any products damaged or lost during shipping. If the order received is damaged, please contact the shipment carrier's customer service team directly to file a claim. Please save all packaging material and damaged goods.

    Returns Policy 

    We make sure that the shipped items are in excellent condition, well packed, and bubble wrap. We don't accept return items associated with damages in the shipping process. 

    CSL offers 30 days open purchase. If you are not 100% happy with your purchase, you can return the product and get a full refund or exchange it for another one. You can return a product for up to 30 days from the date you purchased it.

    In order to be eligible for a full return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. 

    When sending back your return there are 2 ways to do this:

    1. FREE returns:  the customer delivers back the item personally to us at Bogstadveien 37, 0366 Oslo Norway.

    2. PAID return: The customer will pay for the shipping fee associated with the return.

    Under extra ordinary circumtances such us wrong item delivered, CSL willl be responsible in paying the shipping fee.

    To start a return, you can contact us at post@cslstore.no. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

    You can always contact us for any return question at post@cslstore.no.

    Damages and issues 

    Please inspect your order upon acceptance and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items

    Unfortunately, we cannot accept returns on sale items or gift cards. Also,
    certain types of items cannot be returned, like perishable goods (such as food), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

    Exchanges 

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    FREE exchange  the customer exchange back the item personally to us at Bogstadveien 37, 0366 Oslo.

    PAID exchange: The customer will pay for the shipping fee associated with the exchange.

    Refunds

    We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.